This Privacy Policy explains how CBG Sourcing, operated by Claremont-Branan Group, LLC (“CBG Sourcing,” “we,” “us,” or “our”), collects, uses, shares, and protects information when you visit our website, place an order, create an account, contact us, or interact with our online store.
By using our website or purchasing from us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information you provide directly, information collected automatically through the website, and information received from service providers that help us operate our store.
Information you provide
We may collect:
name;
email address;
phone number;
billing address;
shipping address;
order details;
account information;
customer service messages;
product reviews, feedback, or other submissions;
marketing preferences.
When you place an order, payment information is processed by our payment service providers. We do not intentionally store full credit card numbers on our own systems.
Information collected automatically
When you visit the site, we or our service providers may collect:
IP address;
browser type and device information;
pages and products viewed;
referring websites or search terms;
date and time of visits;
shopping cart and checkout activity;
cookie identifiers and similar tracking data.
2. How We Use Information
We use information to:
process, fulfill, and ship orders;
send order confirmations, shipping updates, and customer service messages;
process payments and prevent fraud;
respond to questions and support requests;
manage customer accounts;
improve the website, product listings, navigation, and customer experience;
measure marketing and advertising performance;
send marketing emails or offers when permitted;
comply with legal, tax, accounting, and security obligations.
3. Cookies and Similar Technologies
We use cookies and similar technologies to operate and improve the website. Cookies may be used for:
essential store functions, such as cart and checkout;
account login and site preferences;
analytics and performance measurement;
advertising and remarketing;
embedded third-party content, such as videos.
You can adjust cookie settings in your browser. If our site provides a cookie banner or cookie settings tool, you may use it to manage available cookie preferences.
Some cookies are necessary for the site to function and cannot be disabled through our site tools.
4. Marketing Emails
If you opt in to marketing communications or otherwise permit us to contact you, we may send emails about products, promotions, reminders, abandoned carts, customer appreciation, or related offers.
You can unsubscribe from marketing emails by using the unsubscribe link included in our emails or by contacting us.
Transactional emails, such as order confirmations, shipping updates, password resets, and customer service messages, are not marketing emails and may still be sent when necessary to complete or support your order.
5. Embedded Content and Third-Party Services
Some pages may include embedded content or links from third parties, such as videos, social media platforms, analytics providers, advertising services, payment processors, shipping carriers, or other service providers.
Third-party services may collect information according to their own privacy policies. We do not control third-party data practices.
6. How We Share Information
We share information only as needed to operate, support, and improve our business. We may share information with:
our ecommerce platform provider;
payment processors;
shipping carriers and fulfillment providers;
email and customer communication providers;
analytics providers;
advertising and marketing platforms;
fraud prevention and security providers;
professional advisors, such as accountants or legal advisors;
government authorities or legal parties when required by law.
We do not sell personal information for money. We may share limited information with advertising or analytics providers to measure performance or show relevant ads, subject to applicable law and your available privacy choices.
7. Data Retention
We retain personal information for as long as reasonably necessary to:
fulfill orders;
provide customer support;
maintain business and tax records;
comply with legal obligations;
resolve disputes;
enforce agreements;
prevent fraud;
improve our services.
We may retain de-identified, aggregated, or anonymized information for analytics and business reporting.
8. Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Choices and Rights
Depending on where you live, you may have rights to:
request access to personal information we hold about you;
request correction of inaccurate information;
request deletion of certain personal information;
object to or restrict certain processing;
opt out of certain marketing or advertising uses;
request a copy of certain information in a portable format.
To make a privacy request, contact us using the information below. We may need to verify your identity before completing a request.
10. California Privacy Rights
California residents may have rights under California privacy laws, including the right to know, access, correct, delete, and opt out of certain sharing of personal information.
We do not sell personal information for money. If you want to make a California privacy request, contact us with “California Privacy Request” in the subject line.
11. EU and UK Visitors
If you are located in the European Union or United Kingdom, our legal bases for processing personal information may include:
performance of a contract, such as processing and fulfilling an order;
legitimate interests, such as fraud prevention, security, customer service, and website improvement;
legal obligations, such as tax and accounting requirements;
consent, where required for marketing or certain non-essential cookies.
You may have rights to access, correct, delete, restrict, object to processing, or request portability of your personal data, subject to applicable law.
12. Do Not Track
Some browsers offer “Do Not Track” signals. Our website does not currently respond differently to those signals.
13. Children’s Privacy
Our website is not directed to children under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take reasonable steps to delete it.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the site after updates are posted means you accept the revised policy.
15. Contact Us
For questions, concerns, or privacy requests, contact us at:
CBG Sourcing Claremont-Branan Group, LLC 5805 State Bridge Road, Suite G257 Johns Creek, Georgia 30097 United States
